Ordering

Ordering

Existing Customers

please follow these simple steps:
- Download our pdf order form. Click here to download PDF Order Form.
- PDF requires Adobe Reader to view. Click here to download.
- Please complete the form and fax it to us at 1-866-459-7250 or email it to orders@whiteapple.ca

New Customers

please follow these simple steps:
- Download our pdf credit application form. Click here to download PDF Credit Application Form.
- Download our pdf order form. Click here to download PDF Order Form.
- PDF requires Adobe Reader to view. Click here to download.
- Please complete the form and fax it to us at 1-866-459-7250 or email it to orders@whiteapple.ca

If you need any further assistance, please call us at 1-866-459-7250 or email customer.service@whiteapple.ca and we will be happy to assist you.

Once an order is placed, you will receive confirmation via e-mail along with details on product availability, shipment status, freight charges and tracking numbers.

Prices

Prices are FOB our warehouses in Blaine, Washington or Vancouver, BC. All prices subject to change without notice. Please contact us before ordering for our latest price list.

Payment

We accept Visa, Mastercard, US and Canadian money orders and cheques.
All money orders and cheques should be made payable to White Apple Living Inc.
Terms are granted to frequent buyers and major accounts at the discretion of White Apple Living Inc.

Order Cancellation Policy

Orders can be cancelled within 5 (five) days as long as it is not already packed for shipment.
Special orders require a 50% deposit upon ordering and cannot be cancelled after 5 (five) days.

Shipping Information

Fedex, Purolator and Canada Post are available for Canadian shipments. FedEx, UPS and US Postal Service are available for US shipments.

In-stock products will take 5 to 7 business day to ship.
Please allow 4 to 6 weeks for backordered items.

Return Policy

All damages and concerns should be reported to us within 2 weeks of receiving your order and all items must be returned within 30 days. You may also return an item, if you are not entirely satisfied.

All returned items must have a return authorization # and shipped in the original packaging.

Please contact our office for assistance with any issues you may have or to obtain a return authorization # to return products.

Do keep in mind that our products are handcrafted and that slight variances in colour, size and texture are to be expected and contribute to the unique beauty of our items.

Prices and policies are subject to change without notice.